Rental terms, cancellation & rescheduling

1. Booking and confirmation

Send your request via the quote form, hotline or Zalo 0888 441 886 with headset count, channels, date and venue. We reply with an official quote. Website prices are for reference; the official quote is final.

Your booking is confirmed once you accept the quote, sign the contract (if needed) and pay the deposit.

2. Prices and payment

Rental prices exclude 8% VAT and delivery. The deposit is 200,000 VND per headset.

Under our service contract, the renter pays the rental fee after receiving the quote and transfers the deposit within 24 hours before pickup. Any other payment schedule follows what is agreed in the quote/contract.

Late payment against the contract deadline is subject to the late-payment terms in the contract.

3. VAT invoices and contracts

We issue VAT invoices to companies and sign service contracts on request. Under the contract, the VAT invoice is issued within 24 hours after the service is completed.

4. Delivery and return

Pick up and return at Thuê Nhanh HCMC (280C14 Luong Dinh Cua, Binh Trung Ward) or Hanoi (No. 7, Lane 487 Hoang Quoc Viet, Nghia Do Ward), or we deliver to your venue (including Da Nang; other provinces on request). Delivery is quoted by location.

Business hours are 8:30 am – 5:30 pm daily; out-of-hours handovers must be arranged in advance. At pickup and return, both sides check quantity and condition and sign a record.

5. Rescheduling

To change the date, time or venue, let us know as early as possible. Changes depend on equipment availability; specific conditions follow your quote/contract.

Under the service contract, changes to the handover time must be notified by email or in writing at least 24 hours ahead. Otherwise, extra costs caused by the late handover (additional delivery, overtime, etc.) are paid by the renter.

6. Cancellation

Before a contract is signed: cancellation and refunds of any payments follow what is agreed in the quote.

After a service contract is signed: if the renter terminates unilaterally, a penalty of 30% of the contract value applies under the contract. Likewise, if SSounds changes or terminates the contract without the renter's consent, we refund everything paid and pay a 30% penalty on the contract value.

Force majeure (natural disasters, epidemics declared by authorities, etc.) is handled under the contract's force-majeure clause; the affected party must notify in writing within 3 days.

7. Our responsibilities

• Deliver the equipment in the quote/contract, cleaned, checked and fully charged.
• Show you how to use it at handover.
• All equipment is legally sourced.
• Refund the deposit within 24 hours after inspecting returned equipment.

8. Renter's responsibilities

• Have someone receive and check the equipment at the agreed time.
• Look after the equipment from pickup to return; return all units, cables and accessories.
• Do not open, repair or replace parts of the equipment.
• Be responsible for damage or loss during the rental, per our Deposit & damage policy.

9. Disputes

Both sides first seek an amicable settlement. If that fails, disputes go to the competent court in Ho Chi Minh City, as set out in the service contract.