Deposit, damage & loss policy

Deposit amount

The equipment deposit is 200,000 VND per headset. It is a security amount, not a rental fee. The total deposit is shown in your quote/contract.

Timing follows your quote/contract; under our standard service contract, the deposit is paid before the equipment is handed over.

Deposit refund

When you return the equipment, we count and inspect it together. We refund your deposit within 24 hours after inspection, minus any costs both sides have recorded (if any).

At handover and return

At handover, both sides check quantity and condition and record them in the handover note. From pickup to return, the renter is responsible for looking after the equipment and accessories.

At return, any damage, missing accessories or loss is noted in the return record, which is the basis for settling the deposit.

• Please return all headsets, transmitters, charging cables and accessories.
• Do not open, repair or replace parts of the equipment yourself.

Damage or loss

Normal wear and tear is not charged.

If equipment is partly damaged by the renter during the rental, the renter covers the repair cost. For scratches, dents, broken parts, total damage or loss, the renter compensates based on the market value of the equipment, as set out in the service contract and handover record.

If equipment has been opened, repaired or had parts replaced without our consent, we may refuse to accept it back and the renter compensates its value.

The exact amount is agreed by both sides and written in the record. It is deducted from the deposit; if it exceeds the deposit, the renter pays the difference.

Contact

For any questions about deposits, call or message us on Zalo at 0888 441 886.